Trained two-person teams bring every piece into the room of choice, handle light assembly, and remove all packaging debris — nationwide. Built for furniture retailers and e-commerce brands who treat the last mile as part of the product.
The Standard
For a furniture retailer, the delivery is the moment your customer finally experiences the product. A scuffed leg, a no-show driver, or a sofa left in the garage undoes everything the brand promised at checkout.
White glove delivery closes that gap. Our teams carry each piece into the room of choice, assemble what needs assembling, inspect for quality, and carry the cardboard and foam back out the door — so the only thing your customer is left with is the furniture they fell in love with.
Service Levels
Every shipment is different. Match the service level to the product, the price point, and the experience your brand wants to deliver.
In-home placement in the room of choice, light assembly, and removal of all packaging debris. The premium standard for high-end furniture purchases.
In-home delivery for pre-assembled furniture and rugs, with room-of-choice placement and full debris removal — a happy medium between full white glove and room of choice.
Brought inside and placed in the specific room the customer designates. No assembly, but ideal for large items that need precise placement.
Delivery to the first dry area of the home — entryway or garage. No unpacking or assembly, but a safe, convenient drop just inside the door.
Delivery to the curb or driveway only. The customer takes it from there — perfect where minimal contact is needed or someone will bring it in later.
Delivery tailored for commercial clients and trade partners — businesses, warehouses, and designer studios, with traditional dock-to-dock service.
Why Retailers Choose Metropolitan
An asset-based, nationwide network built specifically for furniture — not a brokerage stitching together strangers' trucks. Every delivery runs on our equipment, our trained teams, and our technology.
We own the trucks and employ the teams. That means accountability for every piece, in every market, on every route.
Furniture lifts, blankets, and racking built for large, bulky, high-value pieces — the reason our claims rate stays under 2%.
47 hubs and cross-docks under one operation — consistent standards and one point of accountability from coast to coast.
How It Works
A coordinated process that keeps your customer informed and your product protected at every step.
Inventory arrives at the nearest hub, is inspected, and staged for the final mile.
The customer books a window through self-service scheduling and gets automated reminders.
On delivery day, a real-time tracking link shows team location and ETA.
The team places the piece, assembles, removes debris, and confirms satisfaction.
Go Further
Many of our retail partners combine white glove delivery with warehousing and fulfillment for a single, end-to-end logistics partner.
2.8M+ sq. ft. of storage, cross-docking, order fulfillment, and returns management built for furniture.
Local white glove coverage anchored by full-3PL hubs in New Jersey, Houston, Greensboro, Chicago, and Carson.
Tell us your volume, markets, and service mix — we'll build a delivery program around it.
Questions
White glove furniture delivery is a premium service where trained two-person teams bring furniture into the home, place it in the room of choice, complete light assembly, and remove all packaging debris. It contrasts with threshold or curbside delivery, where the item is left at the door or driveway.
Yes. Metropolitan operates a nationwide network of 47 hubs and cross-docks, providing white glove furniture delivery coverage across the United States with consistent service standards in every market.
Metropolitan delivers a 98% on-time rate and maintains a claims and damage rate under 2%, supported by more than 4.2 million completed deliveries since 1989.
Yes. Our Pinnacle order management system integrates with Rithum, Shopify, Convey/Project44, EDI, API, XML, and CSV, providing branded tracking pages and self-service appointment scheduling for your customers.
Ready to Partner?
Tell us your markets, your volume, and the experience you want your brand to deliver. We'll build a white glove program around it.